Credit Union Correspondence

Monday, February 8, 2010 by Kristine Marcado
Today you will find many different types of credit union correspondence offered. In the past, all you got from them was monthly statements and perhaps payment reminders. Today you can get alerts about your accounts so that you always know what is going on with them. You can also go online and review all of your transactions for your account. This is a terrific way to be able to keep up on what it going on with it between your statements.

Of course all of this doesn’t mean that old fashioned means of correspondence are no longer considered. You can always walk into your credit union and discuss your account with them. Pick up the phone and give them a call to ask questions and to stay well informed about certain things. Keep in mind that over the phone you may need to provide some type of verification about your identity. This is for security purposes so that your account information isn’t given out due to false pretenses.

You can also conduct credit union correspondence though the mail if you like. There may be written documentation you need to obtain for your records or some form of verifications. Such letters should specific what you need, where to send it, and the accounts you need information about. That will assist them in getting it all right to you in a short period of time.

In some instances it is possible to do the correspondence through email on their website. This can be a feature that works well for those that can’t contact the credit union during normal business hours. For essential credit union correspondence not everyone has a job where they can just pick up the phone and discuss an account for a few minutes.

Most of the time the email response will be received within 24 hours. At the very least an automated message will be offered that lets the customer know that their inquiry has been received. If there is a ticketing system then a reference number of that email can be provided as well.

Of course most people want to have access to credit union correspondence when it fits into their schedule. This is why the online access is so successful. People can log into their account any time of the day or the night. They can also do so when the credit union is closed on the weekends. It may be possible to make payments online as well which is definitely a benefit for customers. The more features that the credit union can offer the easier it will be to offer something every customer can benefit from.

With the technology we have today, credit union correspondence is able to better help customers stay on track with their accounts. What each entity will offer though can vary so make sure you look into this. Some of them charge monthly fees for these services but most of them do it for free. It is a way to give something of value back to their much appreciated customers.

Credit Union Alerts

Friday, February 5, 2010 by Kristine Marcado
When it comes to credit unions they want to be well known as taking care of customer needs. They have the banks to compete with which is why credit union alerts have become very common. They also don’t charge for these additional benefits so that their customers will feel that their needs are taken care of. These entities don’t want to lose business by not providing these types of features that customers are looking for.

There are a variety of different types of credit union alerts. You may have a savings account there and get alerts about your balance. You can get reminders about payments you have coming do as well. Credit unions are often lenders so that is a great way to stay on top of your account. How many times have you forgotten to make your payment until they send you a late notice?

Most of the time credit union alerts are going to be sent to you through your email account. This is a cost effective methods for them to use so that they don’t incur additional costs to bring you those types of services. In some instances you may be able to get those alerts sent to your cell phone. You will need to ask them what they offer and then decide which method best covers your needs.

It can become extremely easy to keep track of your check account balance with credit union alerts. How many times have you forgotten to write down a transaction and then it hurt your balance? If you have two people on a given account then that can also occur more often. One person forgets to tell the other they made a transaction so there is less money in the account than they thought.

Credit union alerts can help them to get their money that is due on time as well. This cuts down on their collection efforts so it can be a winning situation for them as well. They can also use these alerts to tell customers of additional savings such as when interest rates drop. This type of marketing is highly effective and it is also extremely affordable for the credit union to engage in.

Today more credit unions offer this type of service than ever before. Chances are you may have gotten some information on this from your own credit union. If not, ask them what they offer as it may be in the works or something new. If you really do want to be able to rely upon credit union alerts though you may have to change entities you work with.

However, if you let the one you are with know that you may be switching if they can’t offer such alerts it can motivate them to do so. They will realize that you aren’t the only customer that feels that way. The last thing they want is to lose business because they weren’t able to keep up with the changing needs of their customers.